Consult-Integrate-Manage
The Harbor Networks difference is that we provide complete lifecycle management spanning the phases of Consult, Integrate, and Manage. Our team of experts covers security, voice, video, applications, data, and networking, with always–available support from our Service Operations Center.
They take the time to design and build curated solutions that maximize our partners’ feature sets for each specific customer implementation. We are focused on enabling secure communications with an eye on governance and compliance.
Benefits of Engaging
With Us
Our model allows you to adjust the requirements at any time based on your organization’s needs while providing the performance you need to be competitive.
We Embrace ITIL, to Ensure Your Expectations Are Always Met.
ITIL is the world’s most widely accepted IT service management approach.
Our Design, Operations, and Management practices are aligned with the Information Technology Infrastructure Library (ITIL). The ITIL culture is built into our continual service improvement process, and we are constantly refining our product suites.
This gives us the ability to steer you where the market is headed. This way, we can help you keep the lights on as you increase revenue.
24x7x365 Support
- Your day-to-day customer care is managed by our NOC team.
- Ongoing support, monitoring, ticketing, and incidents are all handled by a team that is familiar
Consolidated Financing
- Spans your complete technology stack.
- Includes customized ongoing support via a single monthly payment.
- OPEX financing enables protection against inflation.
Technology Integration
- Bundled solutions can encompass the full spectrum of voice and data technology, with delivery through our own certified professionals.
- We are risk-averse and hyper-focused on delivering and maintaining a secure network.
Professional Services
- Your team will be a mix of experts, including PMPs, accredited network engineers, and cybersecurity professionals.
- Our team will ensure a successful handoff from solution delivery through ongoing support.
Consult-Integrate-Manage (CIM)
Our C-I-M project engagement yields process-driven results. A typical managed services lifecycle follows these steps:
Consult: Discovery & Design
Our team of solutions architects consults with you to determine your specific business requirements and then crafts a design that meets your needs.
Integrate: Plan & Deliver
Our project team coordinates the implementation of your design and closely aligns with your internal stakeholders to bring your solution to life.
Manage: Continual Support
Our NOC ensures Day 2 success by monitoring and maintaining your solution 24x7x365 for optimal performance and ongoing adaptation to your ever-changing business.