At Harbor Networks, we recognize the critical role that supplemental services play in enhancing the capabilities of in-house technical teams.
Even the most proficient internal IT teams face challenges due to the complexity and diversity of modern IT landscapes, as well as the increasing threat of cybercrime and evolving hacker strategies.
Teamwork Driven
Our team collaborates with your team on critical systems to develop a personalized service plan that meets your specific goals.
Operational Efficiency
HarborIT is cost-effective, scalable, and efficient. Our services supplement your internal team, helping you tackle both specialized projects and one-time implementations.
Business Focus
We act as an extension of your IT department, aligning high-level business goals with practical IT solutions.
Managed IT services should be more than just helpdesk
Our IT managed services empower businesses to enhance operational efficiency and security through tailored technology solutions.
How We Are Different
- Highly Certified Technicians – Our non-tiered system ensures we identify a highly qualified resource that can solve your IT problem at its root.
- Dedicated Team for Your Account – You will engage with a group of technicians and representatives that are familiar with your environment.
- Flexible Contract Terms and Packages – Our early termination clause takes the pressure off of the decision-making process.
- Risk-Free Trial – Your satisfaction is guaranteed. We will refund your service charges for any unsatisfactory IT support.
HarborIT Managed Service Features
- Helpdesk Support
24/7 technical support for end-users. We fix IT issues and provide top-level IT support with fast resolution. - Server Management
We ensure servers are operational, secure, and performing optimally to support your business operations. - IT Consulting
Strategic IT guidance and planning to help businesses align technology with their goals. Fractional vCIO services are also available. - IT Due Diligence
Comprehensive assessment of a company’s IT infrastructure, operations, and security for informed decision-making during M&A.
FAQ
What are managed IT services?
IT managed services refer to the proactive management of an organization’s IT infrastructure and end-user systems by a third-party service provider. These services can benefit businesses by ensuring regular maintenance, reducing downtime, optimizing IT performance, and allowing the company to focus on core business activities while experts handle IT concerns.
How are managed IT services different than traditional IT support?
IT managed services provide continuous and proactive management, monitoring, and maintenance of an organization’s IT environment, typically under a subscription model. Traditional IT support, on the other hand, is more reactive, addressing issues as they arise and often operating on a break-fix basis. Managed services aim to prevent problems before they occur, thereby enhancing efficiency and reliability.
How should we evaluate managed services providers?
Selecting a reliable Managed Services Provider involves evaluating their experience, reputation, service offerings, and alignment with the organization’s specific needs. Key criteria include proven expertise in the industry, customer testimonials, a robust service-level agreement (SLA), and the ability to provide scalable and customizable solutions. Conducting thorough research and seeking references can also help ensure a good match for long-term partnership.