When it comes to today’s highly competitive market, providing exceptional customer service is critical to an organization’s success. Uptivity Discover Suite accomplishes that by providing award-winning workforce optimization software that enables organizations to optimize operational efficiencies and maximize customer satisfaction. Uptivity will enhance customer service by leveraging next-generation call recording, quality management, desktop recording, speech analytics and performance management.

Uptivity, is the most versatile workforce optimization software in the industry. Their workforce optimization software drives value across a variety of industries, implementation requirements, and customer environments. Uptivity lets your organization identify unique operational strengths while defining all opportunities for improvement.

Core Workforce Optimization Features Include:

  • Call Recording
  • Desktop Recording
  • Coaching & Training
  • Quality Management
  • Workforce Management
  • Speech & Desktop Analytics
  • Customer Satisfaction Survey
  • Workforce-Intelligent Contact Center

Please contact one of our sales representatives for more information on our Uptivity products.