When it comes to today’s highly competitive market, providing exceptional customer service is critical to an organization’s success. Uptivity Discover Suite accomplishes that by providing award-winning workforce optimization software that enables organizations to optimize operational efficiencies and maximize customer satisfaction. Uptivity will enhance customer service by leveraging next-generation call recording, quality management, desktop recording, speech analytics and performance management.
Uptivity, is the most versatile workforce optimization software in the industry. Their workforce optimization software drives value across a variety of industries, implementation requirements, and customer environments. Uptivity lets your organization identify unique operational strengths while defining all opportunities for improvement.
Core Workforce Optimization Features Include:
- Call Recording
- Desktop Recording
- Coaching & Training
- Quality Management
- Workforce Management
- Speech & Desktop Analytics
- Customer Satisfaction Survey
- Workforce-Intelligent Contact Center
Please contact one of our sales representatives for more information on our Uptivity products.