State Fund Insurance

Harbor Networks and ShoreTel Bring the Next Generation of Communications to State Fund Insurance

Steve DiClemente, president of State Fund Insurance, first approached Harbor Networks in June of 2000. He was opening his new insurance agency in Boston and wanted a solid telephone and voice mail system. Harbor installed a Nortel Norstar that fit the bill for 10 years, providing a reliable platform for voice communications.

State Fund runs its business on relationships and customer service. They couldn’t install any phone system. Instead, they relied on a 10-year partnership forged on flexibility, customer response and trust. Then, in 2010, State Fund empowered Harbor Networks to help them transition to a Voice over IP platform featuring a new ShoreTel system.

Key Challenges

• Replace aging Nortel Norstar which had been in place for 10 years.
• Integrate several remote users into a single unified platform.
• Allow for ease of Administration for a Non-technical Office manager to make changes to the system on her own.
• Improve internal communications with improved presence information.

Benefits

Harbor Networks introduced ShoreTel’s Office Anywhere feature. This allows State Fund employees working in the Florida location to effectively operate under the same roof as those in the Boston office. That means calls don’t have to be transferred to  cell phones. Clients call into the Boston office and – regardless of where the employee sits – are seamlessly transferred to the needed representative, even if that rep is working from home.

With ShoreTel’s easy to understand administration, State Fund can now manage their own Moves, Adds and Changes in real time.

ShoreTel’s Professional Call Manager also improves presence information so that calls can be routed to any available rep. No more waiting on hold or looking for an available person.

“Harbor Networks is the machine,” exclaims DiClemente.  “We have been a client since 2000. When I first needed to purchase a system, Harbor Networks was right on us, flexible and attentive.” 

“Over the years, State Fund had grown as a company and Harbor Networks has had our back. We upgraded our system in 2010 to the ShoreTel system. I have to say it was well worth it. Anyone thinking of going anywhere else besides Harbor Networks is making a mistake.”

About State Fund Insurance

What started out as a one-man agency has grown into a top- ranked agency in New England.  State Fund recently expanded to Florida. State Fund has been awarded and recognized for top production and profitability by many regional and national carriers. 

The agency has been featured in Microsoft’s newsletter Sidewalk as a featured “Up and Coming Business.” Steve DiClemente has been seen and quoted on Fox 25 News and WBZ (CBS). State Fund has received numerous top agency awards.