The HarborNet portal comprises two dashboards: HarborNet Service and HarborNet Call Analytics.
To obtain your login credentials, please email your First Name, Last Name and Company Name to firstname.lastname@example.org with the subject line “Login Request – Service” or “Login Request – CA.”
1. HarborNet Service Dashboard – all customers
The HarborNet Service Operations Center (SOC) is staffed with a team of professionals that take your calls and emails, answer questions, troubleshoot through remote access, and schedule field visits by our technicians. To log in to the HarborNet Service dashboard, please enter your email and password here:
2. HarborNet Call Analytics Dashboard – subscription required
HarborNet Call Analytics provides reporting and analytics of your ShoreTel implementation, enabling you to gain an understanding of your customers call-in experience. To log in to the HarborNet Analytics dashboard, please enter your email and password here: