Yesterday, ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, announced the Boston Red Sox have selected ShoreTel to increase employee productivity and improve communications for both staff and fans.
ShoreTel will be replacing an Avaya communications system. The switch in communication systems aim to better support staff growth and to align with their customer-focused strategy. The Red Sox selected the ShoreTel solution for its robust feature-set, virtualized platform, redundant network architecture, ease of management and the ability of the system to grow with the organization.
“The goals for our new communications system are to improve employee productivity and efficiency, simplify maintenance and reduce costs – we’re confident ShoreTel will meet all of these requirements and more. I estimate we’ll save at least $25,000 per year on managed services costs alone,” said Brian Shield, vice president of technology for the Red Sox.
The Boston Red Sox will be utilizing:
• ShoreTel IP-PBX solution with integrated unified communications,
• ShoreTel Enterprise Contact Center,
• ShoreTel Conferencing,
• ShoreTel Mobility.
The system will support 700 phones, with many of the Red Sox employees using the ShoreTel Mobility offering. The Red Sox will install a ShoreTel solution at Fenway Park® in their front office and call Tags: Unified communication, ShoreTel Connect, Hosted solutions, cloud communications, VoIP, UC, phone systems, cloud-based communications, video concenter operations. In addition to Fenway, ShoreTel systems will be installed in Boca Raton, Florida at their parent company office, and at the home of their spring training facility, JetBlue Park® in Ft. Myers, Florida. Full installation is expected to be completed by the start of the 2016 baseball season.
“The Boston Red Sox are leveraging the power of ShoreTel’s integrated UC system, contact center and mobility application to streamline communications and improve employee productivity regardless of location,” said Mark Roberts, chief marketing officer at ShoreTel. “With customers that range from small businesses to universities to professional sports teams, ShoreTel is committed to providing reliable, flexible solutions that allows businesses to seamlessly communicate and collaborate internally and externally.”
“All of us at Harbor Networks are huge fans of the Boston Red Sox and of ShoreTel,” said Greg Bertschmann, president of Harbor Networks. “We are thrilled to be the trusted provider of this best in class technology to a championship organization like the Red Sox.”
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