Harbor Networks Receives ShoreTel Customer Experience Award
Harbor Networks Rated “World Class” in Customer Satisfaction by Independent Source
FRAMINGHAM, MASS., MAY 14, 2014 – Harbor Networks today announced it has earned a ShoreTel® partner customer experience award. ShoreTel, the leading provider of brilliantly simple phone systems and unified communications solutions, recently announced award recipients for the first half of the partner year (October 2013 through March 2014), and Harbor Networks was honored as a customer satisfaction achiever in its Champion Partner program.
“We are thrilled to once again be honored by ShoreTel with the Customer Experience award,“ said Greg Bertschmann, President of Harbor Networks. “We continue to be committed to excellence in customer satisfaction as a ShoreTel Champion Partner.”
ShoreTel partners specialize in delivering ShoreTel’s solutions portfolio and training and supporting end-customers. They have expertise in disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its partners share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of ownership.
The partner customer experience award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.
“We’re pleased to acknowledge Harbor Networks and their achievement in customer satisfaction,” said David Petts, senior vice president of worldwide sales at ShoreTel. “Harbor Networks exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers.”
About Harbor Networks
Harbor Networks is a Northeast-based communications systems integrator and managed solutions provider. We provide business consultation services for voice and data communications technologies. We partner with resellers and solutions providers worldwide and have established a footprint in national and international theatres, with customers in 43 states and 15 countries. Our Service Operations Center provides management services to all our customers from a central facility in Framingham, Mass. Over the years, our primary engine for growth has been referrals from our customers.
About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.
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